Hotel Cancellations Policy – Individual Bookings

All cancellations are to be sent to Grosvenor Tours in writing to WOC2020housing@grosvenortours.com.  Please note the following cancellation terms:

  • For cancellations within 90-35 days from arrival date: A 50% penalty will be charged.
  • For cancellations within 34 days of the arrival date or failure to arrive at all (no-shows): A 100% penalty will be charged.
  • Should you fail to arrive as scheduled: The hotel will charge for the loss of revenue for the night or nights booked.

Group Hotel Bookings

  • For bookings of 1-9 rooms, please click here to access the accommodation booking site.
  • For bookings of 10 rooms or more, please email WOC2020housing@grosvenortours.com for further assistance.

Hotel Cancellations Policy – Group Bookings

All cancellations are to be sent to Grosvenor Tours in writing to WOC2020housing@grosvenortours.com.  Please note the following cancellation terms:

  • For cancellations within 90-35 days from arrival date: A 50% penalty will be charged.
  • For cancellations within 34 days of the arrival date or failure to arrive at all (no-shows): A 100% penalty will be charged.
  • Should the group or members of the group fail to arrive as scheduled: The hotel will charge for the loss of revenue for the night or nights booked.

Special Requests & Reservation Changes

Special requests for specific bed sizes, multiple reservations with differing arrival/departure dates, etc. should be sent directly to WOC2020housing@grosvenortours.com. Do NOT contact the hotel directly with your requests.

Important

Grosvenor Tours is the ONLY official mandated housing bureau for this Congress. ICO cannot validate hotel reservations via sources other than those presented by Grosvenor Tours.

Beware of unauthorized hotel Solicitations! Use Grosvenor Tours to avoid fraud!

While other hotel resellers and travel agencies may contact you offering housing for your trip, they are not endorsed by or affiliated with ICO. These agencies may also misrepresent themselves as the official housing and registration bureau and may illegally use the congress name or logo. Beware that entering into financial agreements with non-endorsed companies can have costly consequences.

Note that all official emails related to the 37th World Ophthalmology Congress of ICO will be sent from an e-mail address ending in @icowoc.org or @grosvenortours.com. Should you receive emails from other sources, please carefully check the sender details and report possible fraud. If you are contacted by such agency or have any questions regarding their legitimacy please don’t hesitate to contact us at WOC2020housing@grosvenortours.com or by telephone +27 (0)21 460 4888